How to set up a Custom Domain

How to set up a Custom Domain for your SmartFeedback account

SmartFeedback allows you to host your surveys on your own domain name instead of using the default 'surveys.smartfeedback.app' URL. This feature helps maintain brand consistency and professionalism when sharing surveys with your customers.

Prerequisites

Before you begin, ensure you have:

• An active subscription to the SmartFeedback Pro or Premium Plan
• A domain name you want to use for your surveys
• Access to your domain provider's DNS settings

Step 1: Choose your domain configuration

You have two options for setting up your custom domain:

Option 1: Subdomain setup (Recommended)

Create a CNAME record pointing to customdomain.smartfeedback.app

• Example: surveys.yourdomain.com

Use a subdomain setup (e.g., surveys.yourdomain.com) when:

• You want to keep your main domain separate for your website
• You want to use your domain for multiple services

This is the recommended option as it provides better management and doesn't affect your existing website setup.

Option 2: Top-level domain setup

Create an A record pointing to 5.75.210.163

• Example: yourdomain.com

Use a top-level domain setup (e.g., yourdomain.com) when:

• You want to use your main domain exclusively for surveys
• You don't have any other services running on your domain
• Your domain provider doesn't support CNAME records for root domains

Step 2: Configure DNS records

For subdomain setup (CNAME record)

1. Log in to your domain provider's account
2. Navigate to DNS settings or DNS management
3. Add a new CNAME record with the following details:
   • Host/Name: Your chosen subdomain (e.g., 'surveys')
   • Value/Target: customdomain.smartfeedback.app
   • TTL: Use default or set to 3600

For top-level domain (A record)

1. Log in to your domain provider's account
2. Navigate to DNS settings or DNS management
3. Add a new A record with the following details:
   • Host/Name: @ or leave empty
   • Value/Target: 5.75.210.163
   • TTL: Use default or set to 3600

Step 3: Wait for DNS propagation

After adding the DNS records, you'll need to wait for the changes to propagate:

• For existing domains: up to 30 minutes
• For new domains: up to 48 hours

💡 Tip: You can use online DNS checker tools to verify when your DNS changes have propagated.

Step 4: Verify your Custom Domain

Once DNS propagation is complete, your surveys will be accessible through your custom domain.

Troubleshooting

If you experience any issues:

1. Verify DNS records:

   • Double-check that your DNS records are correctly configured
   • Ensure there are no conflicting records

2. Check propagation:

   • Use DNS checker tools to verify propagation status
   • Wait the full propagation period before troubleshooting further

3. Common issues:

   • Invalid DNS records
   • Conflicting records
   • Incorrect IP address or CNAME target

Need Help?

If you encounter any problems during setup, our support team is here to help:

1. Contact SmartFeedback support - support(at)smartfeedback.app
2. Provide your domain name and DNS configuration details
3. Include any error messages you're seeing