Google business profile integration

How to integrate your business location with Google business profile (GBP)

SmartFeedback's integration with Google business profile (GBP) allows you to seamlessly connect your customer feedback with your Google business listing. This integration helps you manage your online reputation and encourage satisfied customers to leave reviews on your GBP.

Step 1. Access the business location settings

• Click the Settings button in the sidebar
• Select the Business Location tab

Step 2: Connect with Google business profile

• Locate the business location you want to connect
• Click the Connect with Google button
• In the popup window, paste a review link from the corresponding GBP for your location

Step 3. Save your changes

Click the Update button

Prerequisites

Before you begin, ensure you have:

• An active Google business profile for your business location
• Owner or Manager access to your Google business profile

Managing multiple locations

If you have multiple business locations:

• Connect each location individually to its corresponding Google business profile.
• Ensure accurate matching between business locations in SmartFeedback and Google listings.
• Monitor and manage reviews for each location separately.

By integrating your business location with Google Business Profile, you create a seamless feedback loop that helps improve your online presence and customer engagement.

Benefits of Google business profile integration

When you connect your business location with Google Business Profile, you can:

• Streamline review Collection: Automatically prompt satisfied customers to leave Google reviews
• Manage Online Reputation: Monitor and respond to Google reviews directly
• Boost Visibility: Improve your business's visibility in Google Search and Maps
• Track Performance: Monitor review metrics and customer satisfaction trends

Best practices

• Verify profile match: ensure the Google business profile you're connecting matches the correct business location in SmartFeedback.
• Response strategy: develop a strategy for responding to reviews promptly and professionally.
• Customer communication: inform your customers about the option to leave Google reviews through your feedback surveys.

Additional resources

• Google Business Profile Help Center - Get Google reviews