Adding and managing business locations

Within each Organization in SmartFeedback, you can create separate business locations.

Each business location serves as a dedicated space to:

• Collect customer feedback and boost the online reputation specific to that location
• Analyze feedback data exclusively for that particular business location
• Track key customer experience metrics like NPS, CSAT, and CES scores tailored to that location
• Organize and manage integration settings specific to that business location

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Adding business locations

Step 1. Access the business location tab

• Click the Settings button in the sidebar menu
• Select the Business Location tab, click Add Business Location

Alternatively:

• Click the Dashboard button in the sidebar menu
• Click Add Business Location

Step 2. Name your business location

• Enter the name of your new business location
• Click Create

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Editing business location name

Step 1. Access the business location tab

• Click the Settings button in the sidebar menu
• Select the Business Location tab

Step 2. Update the business location name

• Click the three dots icon next to the business location you want to edit
• Select Edit
• Enter the new business location name in the pop-up window

Step 3. Save your changes

• Click the Update button to update your business location's name

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Deleting business location

Step 1. Access the business location tab

• Click the Settings button in the sidebar menu
• Select the Business Location tab

Step 2. Delete the business location

• Click the three dots icon next to the business location you want to delete
• Select Delete
• In the pop-up window, confirm by typing the business location name
• Click Delete to permanently remove the business location

⚠️ Warning: Deleting a business location is irreversible and will remove all associated surveys, responses, and integrations.